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TMF Quality Innovation Network Annual Conference

  • Conference Detail
  • Registration
  • Agenda
  • Presenters
  • Virtual Conference Guide
  • Continuing Education
2017 LAN Conference logo

April 10-11, 2018

This event is provided at no charge to attendees.

The TMF Quality Innovation Network Quality Improvement Organization (QIN-QIO) invites you to attend this two-day virtual conference.

Health care professionals from all care settings are encouraged to attend this educational event, which will focus on a variety of solutions and strategies for physicians and clinicians to use to engage patients. Participants will have the opportunity to select which sessions they would prefer to attend over these two days. Presentations will focus on antibiotic stewardship, dementia care, motivational interviewing to interdisciplinary health care, opioid misuse and population health. Attendees have the opportunity to earn free continuing education credits (CME, 2A for DOs, Medical Ethics, CNE, SW and CPHQ).

About the TMF QIN-QIO
TMF Health Quality Institute has partnered with the Arkansas Foundation for Medical Care, Primaris in Missouri and the Quality Improvement Professional Organization, Inc. and Ponce Medical School Foundation in Puerto Rico to form the TMF Quality Innovation Network Quality Improvement Organization (TMF QIN-QIO), under contract with the Centers for Medicare & Medicaid Services. The TMF QIN-QIO works with providers, patients, caregivers and stakeholders across all care settings via Learning and Action Networks to provide quality improvement services in the states of Arkansas, Missouri, Oklahoma and Texas, and the territory of Puerto Rico. These networks serve as information hubs for learning, collaborating and elevating the voice of the patient. Learn more at


Click on the buttons below to register to attend the conference.

IMPORTANT: To attend both days of the conference, you must register for each day individually using the buttons below. Feel free to attend all of the sessions or just a few that pertain to your area of specialty. Click on the tab for Agenda on the left for more information about conference sessions.

Tuesday, April 10, 2018   Wednesday, April 11, 2018

Need Help with Registration? Contact Ventech at 1-540-347-7400 x390.


Note, the agenda is subject to change.

Tuesday, April 10, 2018

Central Time Sessions and Speakers
8:30 - 9 a.m. Opening Session
Jennifer Markley, BSN, RN 
Division Director 
TMF Health Quality Institute
9 - 10 a.m. CHRISTUS Experience with Physician Engagement
Roger Fowler, MD
Chief Medical Director, Population Health and Health Plans
10 - 10:15 a.m. Break
10:15 - 11:15 a.m. Engaging Patients and Clinicians in Identifying and Managing Dementia
Cathy Conway, MEd 
Director, Quality Management and Education
Alzheimer Society of Ontario
11:15 - 11:30 a.m. Break
11:30 a.m. - 12:30 p.m. Leveraging Patient and Family Advisory Groups to Support Meaningful Improvement in your Practice
Wendy Bradley, MA, LPC 
Director, Behavioral Health Integration 
TMF Health Quality Institute

Wednesday, April 11, 2018

Central Time Sessions and Speakers
8:30 - 9 a.m. Opening Session
Jennifer Markley, BSN, RN
Division Director
TMF Health Quality Institute
9 - 10 a.m. Antibiotic Stewardship Panel
James M. Crutcher, MD, MPH; Marcus L. Gitterle, MD; Marsha Crader, PharmD
10 - 10:15 a.m. Break
10:15 - 11:15 a.m. Opioid Crisis
Hennie Garza, MSPharm, RPh
Project Director, Pharmacist
TMF Health Quality Institute
11:15 - 11:30 a.m. Break
11:30 a.m. - 12:30 p.m. Motivational Interviewing to Interdisciplinary Health Care Professions
Lloyd Berg, PhD
Assistant Professor Psychiatry
UT Austin Dell Medical School


Register to attend this free, two-day virtual conference to learn from subject matter experts about solutions and strategies for clinicians to use to engage patients.

Lloyd Berg, PhD, ABPP, is a board certified clinical health psychologist and assistant professor of psychiatry at The University of Texas at Austin Dell Medical School. He is a member of the international Motivational Interviewing Network of Trainers (MINT) and specializes in training multidisciplinary healthcare providers in this evidence-based, person-centered approach to health promotion. He previously served as behavioral science director for the Austin Medical Education Programs Family Practice Residency and cofounded Austin’s first health psychology specialty practice. Dr. Berg received his bachelor’s degree in psychology and master’s and doctoral degrees in counseling psychology from The University of Texas at Austin. He is board certified in clinical health psychology by the American Board of Professional Psychology and past president of the American Academy of Clinical Health Psychology.

Wendy Bradley, LPC, CAADC, is director of Behavioral Health Integration at TMF Health Quality Institute. She is supports CPC + physician practices across the United States to establish behavior health integration. Prior to joining TMF, she spent more than 13 years implementing and expanding behavioral health integration programs with Ampersand Health and Southcentral Foundation in Anchorage, Alaska. Her experience included the oversight and implementation of team-based care, managing high-risk patients, behavioral health treatment in primary care and community engagement approaches to address social determinants of health. She provides training, consultation, and results-driven solutions for organizations around the US.

Cathy Conway, MEd, is the director of Quality Management & Education with the Alzheimer Society of Ontario (ASO). She is responsible for working with the 29 local societies throughout the province in providing quality programs and services, and is currently the project manager for Finding Your Way® Living Safely in the community as well as U-First!®, a training program for professional caregivers. Ms. Conway has worked in the social services field for 33 years, working both in the community services and long-term care sectors. Her background in recreation therapy, which she earned through her Honors BA in Recreation (business option) from the University of Waterloo, has allowed her to work directly with people with Alzheimer’s disease and other dementias, as well as their families and partners in care. Ms. Conway graduated from the University of Toronto (Ontario Institute for Studies in Education) with her Master’s in Education, as well as from the York University Voluntary Sector Management Course.

Marsha Crader, PharmD, has worked as a pharmacist in community, clinic and hospital settings. Dr. Crader is currently an Associate Professor of Pharmacy Practice at the University of Arkansas for Medical Sciences College of Pharmacy and the lead antimicrobial stewardship pharmacist for St. Bernards Medical Center. Most of her career as a pharmacist has been spent working with antimicrobial stewardship-related efforts. She is in the process of completing the Society of Infectious Diseases Pharmacists’ Antimicrobial Stewardship Certificate and has worked with multiple disciplines to improve healthcare provider knowledge and processes to positively impact patient outcomes. As part of St. Bernards Healthcare’s efforts to expand stewardship, Dr. Crader is now involved with their Outpatient Antimicrobial Stewardship Committee. She is also a member of the Arkansas Department of Health’s Antimicrobial Stewardship Sub-committee of the Healthcare-Associated Infections Advisory Committee and is the chair of the Arkansas Association of Health-System Pharmacists’ Antimicrobial Stewardship Task Force.

James M. Crutcher, MD, MPH, has served as the director for Medical Quality and Open Access Clinic for Variety Care, the largest Federally Qualified Health Center in Oklahoma, for six years. He previously served as Oklahoma's State Epidemiologist, focusing on infectious disease control. Dr. Crutcher possesses his Master of Public Health, and additionally completed his doctoral residency and became board-certified in preventative medicine. 

Roger Fowler, MD, FAAFP, has had clinical experience in the full spectrum of family medicine practice for over 35 years. Currently, Dr. Fowler is the chief medical director of Population Health and Health Plans at CHRISTUS Health in Irving, Texas. He has extensive experience within Trinity Clinic in Kilgore and Tyler, Texas, where he was involved in multiple committees and occupied leadership positions there as well. Some of these positions included serving on the governing board and serving as the Board Chairman, Lead Physician of Patient-Centered Medical Home, Chief of Primary Care and Medical Director of Population Health at Trinity Clinic. Presently, along with being chief medical director, Dr. Fowler is chief medical officer of the Health Quality Care Alliance, Connected Care Network and the Louisiana Quality Alliance organizations at CHRISTUS.

Hennie Garza, MSPharm, RPh, received her bachelor’s and master’s degrees in pharmacy from the University of Texas at Austin. She has spent the majority of her pharmacy career working to promote the safe use of medications in the geriatric population. She has held an adjunct Clinical Assistant Professor position with Texas Tech University Health Sciences Center School of Pharmacy since 2010 and was a Certified Diabetes Educator for 15 years. Ms. Garza currently holds the position of Project Director, Pharmacist for TMF Health Quality Institute where she serves as the pharmacy subject matter expert in support of multiple quality improvement projects across Texas, Oklahoma, Arkansas, Missouri and Puerto Rico.  A fun fact about Hennie is that she has experience working with Western Diamond rattlesnake venom through the Natural Toxins Research Center at Texas A&M University in Kingsville where she was born and raised. Hennie makes her home in Murphy, Texas with her husband of 22 years and their three children ages 17, 13 and 9.

Marcus L. Gitterle, MD, is the medical director of Wound Care and Hyperbaric Medicine and chief of staff elect at CHRISTUS Santa Rosa Hospital in New Braunfels (CSRH-NB), Texas. Dr. Gitterle developed the Antibiotic Stewardship Program that has been used to facilitate antibiotic stewardship in outlying hospital systems, which is one of his many leadership experiences in this specialization. He also implemented advanced technologies for assessment of infection/biofilm in the wound-care patient population of a community hospital and reduced antibiotic costs through collaboration between Wound Care and ID services to favor cost-effective, evidence-based treatment regimens. He is a principal investigator with the US Army Institute for Surgical Research, using genomics and transcriptomics tools to further understanding of the microbial populations which constitute human wound biofilm, and their implications for wound healing and antimicrobial resistance. Dr. Gitterle is a Fellow of the American College of Clinical Wound Specialists, and is past chair for the Infection Control Committee at the CSRH-NB.

Jennifer Markley, BSN, RN, is a division director of quality improvement at TMF Health Quality Institute where she provides leadership and management oversight for TMF's five-year Quality Innovation Network Quality Improvement Organization contract with the Centers for Medicare & Medicaid Services. Ms. Markley has extensive presentation experience as well as experience in conducting training seminars. She has 30 years of health care management experience and 38 years of nursing experience. Her record of successful local, state and national health care quality improvement projects exemplifies her leadership and experience. Ms. Markley holds a Bachelor of Science in Nursing from Baylor University School of Nursing and is a registered nurse.

Virtual Conference Guide

Read the following information, which provides helpful information to ensure you have a successful conference experience.

What is a virtual conference?
A virtual conference provides attendees with a unique, interactive educational experience, including access to real-time presentations, networking opportunities, industry solutions and – with this conference – the opportunity to earn continuing education credit. All you need is a computer, a phone line and a high-speed Internet connection. You don't need to leave your home or office, and you can attend sessions by yourself or with a group.

Why attend?

  • Learn from sought-after health care industry leaders.
  • Attend only the presentations you want. Conference presentation recordings will be available by visiting the TMF QIN-QIO website ( two weeks after the conference. Visit the Recorded Events page of any network to view the recordings.
  • Engage immediately. Ask questions of the presenters and interact with other attendees all in real time. Read more below.
  • Earn continuing education credit. You will be able to claim continuing education credit beginning the first day of the conference until Monday, April 23, by visiting the conference website and completing an online evaluation for the sessions you attended. Once you complete the evaluation, you will be able to print off your certificate(s). To access the online evaluation, you will need to use a code that will be announced after each session of the conference. Be sure to write down the code as it will not be provided after the conference day concludes. Without the code, you will not be able to claim continuing education credit. Credits offered include: CME, 2A for DOs, Medical Ethics, CNE, SW and CPHQ. View the Continuing Education tab for more details.

Prepare to attend
Schedule your time off. Though you may be attending the conference from the comfort of your home or office, treat this virtual conference experience as you would any other:

  • Block off the time on your calendar. Even though you are attending virtually, this is still a conference. The time you spend attending sessions online should be treated no differently than if you were in an actual classroom.
  • Set your out-of-office email and phone messages.
  • Reserve a quiet, dedicated space. If you usually work in a cubicle or are attending the conference with others from your organization or facility, take the time to reserve a conference room to use to attend the conference. This way you can feel more comfortable to ask questions and participate during the presentations without interruptions or disturbing others.
  • Turn off your work email during presentations.
  • Don’t multi-task. Remember, this conference is for your professional development. Focus your time and energy on what is being presented. Give yourself the uninterrupted time to ask questions and participate with the speakers and other attendees.
  • Trouble logging into the conference or viewing a presentation? Contact Ventech Solutions at 1-571-598-1988.

Ask questions during the conference
All phone lines will be muted by the conference operator to block out background noise during the speaker presentations. At the end of the conference presentations, you are encouraged to ask questions by pressing the number 1 key on your phone; the conference operator will unmute your line. Additionally, some speakers may accept questions via the Chat function, which is located on a sidebar that will appear on the presentation screen. You can type and submit your questions at any time during the presentation, the speaker may respond to you via the Chat function or over the phone line.

Download conference presentations
Each registrant will receive an email before and after the conference day(s) they have registered to attend that will include links to download the presentations.

Continuing Education

Thank you for your interest in attending the 2018 TMF Quality Innovation Network Annual Conference, Patient and Clinician Engagement in Quality Improvement. By attending this event, you are eligible to receive the following continuing education credits based on your area of specialty. You will be able to claim continuing education credit beginning the day of the conference until April 23, 2018. You will need to return to the main event web page and click on the link for “Continuing Education” to complete the online evaluation(s) and print off the continuing education certificate(s) for the session(s) you attended. To access the online evaluation, you will need to use a code that will be announced after each conference session. Be sure to write down the code as it will not be provided after the conference day concludes. Without the code, you will not be able to claim continuing education credit.

Approval Statements

TMF Health Quality Institute is accredited by the Texas Medical Association to provide continuing medical education (CME) for physicians.

TMF Health Quality Institute designates this live activity for a maximum of 6.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

TMF Health Quality Institute designates this CME activity for a maximum of 6.0 2A credits for Osteopathic physicians (DOs).

This CME activity has been designated by TMF Health Quality Institute for a maximum of 6.0 credit(s) of education in medical ethics and/or professional responsibility.

This activity has been submitted to the Texas Nurses Association for approval to award contact hours. Texas Nurses Association – Approver is accredited with distinction as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

TMF Health Quality Institute is an approved provider of continuing education activities for social workers by the Texas State Board of Social Worker Examiners under provider number 6546, expiration date January 31, 2019. TMF Health Quality Institute designates this Continuing Education activity for a maximum of 6.0 contact hours of Continuing Social Work Education.

This continuing education activity has been submitted to the National Association for Healthcare Quality for Certified in Professional Healthcare Quality (CPHQ) credits.

Disclosure of Participation
The purpose of this educational activity is to enhance the knowledge of participating registered nurses, physicians and other health care providers of current Centers for Medicare & Medicaid Services (CMS) quality initiatives including antibiotic stewardship, opioid misuse and reduction strategies, dementia care, and behavioral health. In addition, there will be a focus and discussion on the importance of delivering consistent high-quality care and promoting efficient outcomes in our health care system. The objectives of this education activity are:

  • Describe dementia and strategies for early recognition and management in various health care settings
  • Describe how motivational interviewing can contribute to improved treatment of mental health conditions
  • Discuss the national opioid misuse and the strategies for opioid reduction
  • Describe antibiotic stewardship and strategies for program implementation and management in various health care settings

To receive contact hours for this continuing education activity, the participant must

  • Attend each session in its entirety to be eligible for continuing education credit for that session
  • Complete the online claims process providing a unique identifier (birth day and month)
  • Complete and submit the online Educational Activity Evaluation Form for each session attended

Once successful completion has been verified, a Certificate of Successful Completion will be awarded for each session attended.

Conflicts of Interest

Explanation: A conflict of interest occurs when an individual has an opportunity to affect or impact educational content with which he or she may have a commercial interest or a potentially biasing relationship of a financial nature. All planners and presenters/authors/content reviewers must disclose the presence or absence of a conflict of interest relative to this activity. All potential conflicts are resolved prior to the planning, implementation or evaluation of the continuing education activity. All activity planning committee members and presenters/authors/content reviewers have submitted Conflict of Interest Disclosure forms.

The planning committee members and presenters/authors of this continuing education activity have disclosed no relevant financial relationships related to the planning or implementation of this educational activity.

Reporting of Perceived Bias:

Bias is defined as preferential influence that causes a distortion of opinion or of facts. Commercial bias may occur when a continuing education activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased.

The American Nurses Credentialing Center (ANCC) Commission on Accreditation (COA) is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, the ANCC invites participants to access its ANCC Accreditation Feedback Line to report any noted bias or conflict of interest in the education activity. The toll free number is 1-866-262-9730.

Follow @TMFQINQIO for the latest updates via Twitter. Use hashtag #TMFConference18


To attend sessions on both days of the conference, you must register for each day individually using the buttons below.

April 10, 2018

April 11, 2018

Need help with registraton? Contact Ventech at 1-540-347-7400 x390.

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Texas • Arkansas • Missouri • Oklahoma • Puerto Rico