Arkansas, Missouri, Oklahoma and Texas
If you would like to file a complaint about the quality of care you received or appeal a discharge/termination of service, please contact KEPRO, the Beneficiary and Family Centered QIO.
For Arkansas, Oklahoma and Texas: Call toll-free at 1-844-430-9504
For Missouri: Call toll-free at 1-855-408-8557
For more information, visit www.keproqio.com.
KEPRO Rock Run Center 5700 Lombardo Center, Suite 100 Seven Hills, Ohio 44131
Residents of Puerto Rico who would like to file a quality of care complaint or appeal a discharge/termination of service, please contact Livanta, the Beneficiary and Family Centered QIO for Puerto Rico.
Call toll-free at 1-866-815-5440. For more information, visit http://bfccqioarea1.com.
Livanta BFCC-QIO Program 9090, Junction Drive, Suite 10, Annapolis Junction, MD 20701
Read about the Update on Medicare Case Review